This 2-day course equips law enforcement professionals with practical techniques to safely defuse tense and potentially volatile situations. Participants will learn communication tactics, behavioral cues, and decision-making strategies that reduce the need to use force while maintaining officer and public safety. Emphasis is placed on empathy, tactical communication, and recognizing mental health or crisis-related behaviors. Through scenario-based training and real-world applications, officers will build confidence in resolving conflicts peacefully and professionally.
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